18.01.2012 14:14
Есть работа  |  Customer Support Engineer

Responsibilities: •Providing support for Kiva customer installations on critical software, server and network issues •Documenting software issues and their resolution •Case management of customer issues •Managing the software upgrade process on behalf of customers and Kiva •Establishing a testing and configuration management process •Communicating effectively with both the Kiva field personnel as well as the Kiva internal Product teams •Automating processes for field personnel whenever possible •Scheduling and coordinating system software, server, and network upgrades •Identifying potential system improvements and enhancements to achieve customer objectives •Interacting with customer personnel and keeping them informed of changes in issue status as resolution progresses Job Requirements: •Relevant technical experience in software engineering or support, especially in the area of execution (real-time, mission-critical) systems; •In-depth understanding and experience with: LINUX, Java, Networking (TCP/IP), XML, SQL, Server Clusters, Windows XP Professional, and Electro-mechanical principles; •Demonstrated ability and/or experience in a customer support role within a technology company with a large installed product base; •Ability to perform under pressure and with short deadlines; •Demonstrated ability to work collaboratively within a team. Conditions: •Competitive salary (depends on the interview results) •Medical insurance •Full-time employment, •Trial period – 2 months. •An opportunity to develop professional skills working as a part of a nice team Please send your CV to [email protected] with « Customer Support Engineer» in the subject line (skype: koroleva-natalia). Основным преимуществом является свободное владение английским языком и готовность обучаться различным техническим вещам.